How can I return or exchange a The Seven product?
At Basicasuals, we strive to ensure you’re satisfied with your purchase. If you need to return or exchange an item, follow these simple steps:
1. Check Eligibility
- Ensure the item is unworn, unwashed, and in its original condition with tags attached.
- Returns and exchanges must be initiated within 30 days of receiving your order.
- Sale items are non-refundable unless they are defective.
2. Contact Customer Support
- Email us at Info@basicasuals.be or use the contact form on our website to request a return or exchange.
- Provide your order number and the reason for the return or exchange.
3. Receive Instructions
- Once your request is approved, you’ll receive detailed instructions on how to return the item, including the return shipping address.
4. Ship the Item Back
- Pack the item securely to prevent damage during shipping.
- Use a trackable shipping method to ensure your return is safely delivered.
5. Wait for Processing
- Once we receive the returned item, it will be inspected.
- For exchanges, we’ll ship the replacement item as soon as the return is approved.
- For refunds, the amount will be credited back to your original payment method within 5-10 business days.